FAQs About Mountain Sky Recovery

The Things You Need To Know

Q: What do you treat?

A: Our primary focus at Mountain Sky Recovery is in the treatment of alcohol addiction and substance abuse, in addition to the underlying co-occurring issues leading to these self-defeating and destructive behaviors which include trauma, anxiety, depression and other mental health diagnoses and challenges.

Q: Is there around-the-clock care?
A: Yes, not only do we have 24/7 supportive care, we also have 24/7 access to medical staff to help ensure you are safe, comfortable and taken care of during your stay with us.
Q: Do you accept insurance?
A: Yes, we accept most major insurance policies with up to 100% covered. Our dedicated admissions team will assist in providing a free verification of your insurance benefits and let you know what’s covered, and what is not. For those without insurance, or if you know your insurance won’t cover our services, we offer private pay options as well.
Q: What is a typical length of stay?
A: Clients who are staying just for our detox stabilization program stay anywhere from 7-10 days, and sometimes longer depending on the withdrawal management protocol prescribed. For individuals who continue in our residential program stay anywhere from 2-4 weeks after detox has been completed depending on their specific needs. We understand that some clients cannot stay with us for as long as clinically recommended and in these cases, we ask for a commitment to stay as long as medically necessary. All of our clients are provided with aftercare counseling, and
are assisted in finding referrals to outpatient programs, sober living homes, and many other community resources including but not limited to medical and psychiatric referrals, as well as referrals for therapists, counselors, and life-coaches.
Q: Am I able to work or attend school while in treatment?
A: On a case to case basis, and as long as these obligations are outside of required treatment hours and do not disrupt, or distract you from participating in your treatment program, some clients are able to continue working or going to school while in treatment.
Q: Can I bring my phone/computer?
A: Yes, you can bring your phone, tablet, and computer with you to treatment. After an initial “black out” period, which is a minimum of 5 days, or the duration of you detoxification stabilization period. Clients are permitted supervised phone use during the detoxification stage for family contact, or other approved contacts such as with a sponsor, lawyer, therapist, doctor, etc. Clients that enter out residential portion of the program will be permitted with the opportunity to check out their electronics with counselor approval. Approvals will be provided based on program participation, and following all program guidelines. Should electronic access become a problem for your healing process, your clinical team may need to restrict your accessibility for your safety and care, or for the safety and care of others.
Q: What do I bring to treatment?
A: We ask for you to bring no more than two large suitcases to treatment. Items to bring include personal items, medications, season appropriate clothing, toiletries, your ID and insurance card. Things to leave at home include valuables, recording devices, candles, and provocative clothing. Items permitted or not permitted can be discussed in detail with our admissions team.
Q: How do I know which program is best for me?
A: When talking with a member of Mountain Sky Recovery’s experienced admissions team, you will be asked pre-assessment questions in order to determine your identified needs and which one of our programs will be best suited for you. After a clinical assessment is conducted, the most appropriate program and level of care will be recommended. If none of our programs are best suited for your needs, appropriate, and vetted referrals will be offered.
Q: How do I help get a loved one into treatment?

A: Attempting to get a loved one into treatment can often be frustrating and overwhelming. Having patience is often an important thing we recommend to families. If your loved one is, or isn’t ready to commit to a treatment program, the first step is often looking into different programs and narrowing down some options that will be a fit for your loved one’s clinical, demographic and financial needs. Finding a high-quality treatment program that meets the needs of a loved one can take some time. To ensure it’s a right fit and a quality program, we recommend the following: 

  1. Get clear on the finances – what’s included and what’s not included in treatment. If utilizing insurance, make sure your insurance is accepted and that you won’t be billed later for services not covered by insurance.
  2. Make sure the program is appropriately accredited and licensed for the type of treatment and level of care your loved one needs. You should be able to verify a program’s licensure status on the state licensing website.
  3. Ask for specific information regarding program structure and treatment methods utilized. Don’t be afraid to ask for a sample program schedule.
  4. Look at the staff page for the qualifications and specialties of the team. Ask for more information to make sure the staff are experienced and capable of handling your loved one’s treatment needs.
Q: Is family involved in treatment?
A: When appropriate and after a Release of Information (ROI) has been signed for family members, they will be included in weekly clinical updates. Initially, it’s often recommended that family communication be limited between client and loved ones in order for the client to focus on themselves and their foundation in recovery. Family therapy and family participation is initiated a little later in treatment once an individual client is stabilized and comfortable with their clinical support team, and their treatment schedule.
Q: What is the smoking and vaping policy?
A: Smoking cigarettes are allowed in designated outside smoking areas. Vaping is allowed if the vape and all vaping products arrive in its original packaging and unopened at time of admission.
Q: Can I tour before admitting?
A: As a private treatment program, and inpatient facility, we do not permit on-site tours for the safety and privacy of our current clients, but we are happy to set up a video tour of our facility to take place while current clients are not present.
Q: How is Mountain Sky Recovery different from other treatment centers?
A: Mountain Sky Recovery offers a very unique experience unlike any other program. Situated in a home-like environment our facility is staffed 24/7 onsite with experienced staff, and around the clock access to medical staff. With a max of 6 clients at any one time, individualized treatment is guaranteed. Beyond evidence-based medical and clinical services including psychiatry, individual and group therapy, Mountain Sky Recovery’s programs also offer experiential and holistic modalities including massage, and yoga, as well as onsite amenities including spacious rooms with full side beds and Smart TV’s in all rooms, private gym, luxury linens and furnishings, fire pit, and electronic access for working professionals.
Q: Which addictions does Mountain Sky Recovery specialize in treating?
A: Mountain Sky Recovery specializes in the treatment of alcoholism and alcohol addiction as well as all substances of abuse, and drug addiction. Although not a specialty, Mountain Sky Recovery also treats process addictions including codependency, compulsive gambling, shopping and pornography and or sex and love addiction.
Q: Does Mountain Sky Recovery provide dual diagnosis treatment?
A: Yes. Dual diagnosis treatment is the foundation of clinical treatment provided at Mountain Sky Recovery. We find co-occurring issues are often underlying and act as the root causes of many substances of abuse, and other addictive behaviors. Once an individual is stabilized from their substance use, treatment for co-occurring issues are treated alongside substance use treatment.
Q: What airport do I fly into to get to Mountain Sky Recovery?
A: The closest airport to our facility is Ontario Airport in Riverside County (about 25 minutes away). We are also close to John Wayne Airport in Santa Ana (SNA), which is about a 90-minute drive, or San Diego International, which is about a 60 minute drive. We provide pick up and transportation for all clients arriving to these airport choices. Other alternative airports include Long Beach (LGB) and Los Angeles (LAX) Airport which are 2-3 hours away, although transportation will not be accommodated without additional service fees.


Why Choose Mountain Sky Recovery?

Individualized Care

Our compassionate staff works closely with clients to develop personalized treatment plans that address their unique needs and goals.

Proven Methods

We utilize evidence-based treatments and therapies to ensure the highest level of success for our clients.

Holistic Approach

We incorporate wellness practices and alternative therapies to promote healing in all aspects of our client's lives.

Supportive Community

Our nurturing environment fosters a sense of belonging and support, empowering clients to build lasting connections and recovery networks.